Place orders
Takeout, delivery, or dine-in orders — including modifications, substitutions, and add-ons.
AI phone ordering for restaurants
Your team serves guests.
Serviio handles the phone.
The dinner rush needs your team. The ringing phone needs Serviio. Turn calls into complete orders, send them to your kitchen, and give guests your full attention.
Natural conversations in 7 languages. Multiple calls at once. Connected to your existing POS.
Leave your details. We’ll get in touch.- 2% per submitted order
- No monthly fees
- No setup costs
Serviio · Taking an orderYour restaurant. Your menu.
Thanks for calling! What can I get started for you?
Kung Pao Chicken with fried rice, and two egg rolls. For pickup.
Of course. Mild, medium, or spicy?
Medium, please. The name is Alex.
One medium Kung Pao Chicken with fried rice and two egg rolls, for Alex. Your total is $24.00. Shall I place it?
Yes, that's right.
✓ Order sent to the kitchen
Kung Pao Chicken · medium
Fried rice · 2 egg rolls
Pickup · Alex$24.00
24/7Phone coverage
7 languagesMore guests understood
2%Per submitted order
No order? No fee!!
No order? No fee!!
$0Monthly & setup fees
Features
What can Serviio do for your restaurant?
Answer the phone, handle the request, and connect the order to your kitchen. Here are the features behind each step.
01
What callers can ask for
Help guests place an order or get the information they need, right on the call.
Reservations
Book, change, or cancel reservations. Knows your seating policies and party size limits.
Wait times
Tells callers your current wait, busy hours, and the best time to come in.
Menu questions
Ingredients, allergens, prices, today's specials — answers anything on your menu.
Hours, location, directions
Operating hours, holiday schedules, address, parking, delivery zones — all on hand.
Take messages
When a caller needs a person, the AI takes a callback message and routes it to the right staff.
02
How Serviio handles the call
Language, menu knowledge, and call coverage built around your restaurant.
Natural Phone Conversations
Customers can speak naturally, interrupt, ask questions, and change their order - just like talking to a real person.
Multi-Line Capability
Handle multiple calls simultaneously during rush hours. No more busy signals - every customer gets through instantly.
7 Languages Supported
Fluently handles orders in English, Spanish, Chinese, Japanese, Hindi, French, and Italian - automatically detecting and switching languages.
Smart Menu Knowledge
Knows your entire menu, handles customizations, suggests add-ons, and answers questions about ingredients.
Available 24/7
Never miss an order again. Serviio answers every call, even during rush hours, holidays, and late nights.
03
How orders and follow-up connect
Get confirmed orders to the kitchen, keep customers informed, and see what happened.
Direct POS Integration
Works with 39 Miles, Square, Toast, Clover, MenuSifu, Chowbus, Mealkeyway, and any POS with an API. Orders appear instantly on your kitchen display - no manual entry, no errors, no delays.
SMS Confirmations
Customers receive instant SMS confirmations with order details and pickup time estimates.
Staff transfers & messages
When a caller needs a person, transfer them to restaurant staff or capture a callback message.
Call recordings & analytics
Review recordings and call data to understand incoming calls, orders, and day-to-day service.
Up and Running in Minutes
No complex setup, no IT team required. We handle everything so you can focus on cooking.
1
Connect Your Menu
Share your menu or connect your existing POS. We support 39 Miles, Square, Toast, Clover, MenuSifu, Chowbus, Mealkeyway, and any POS with an API. We'll set up your AI agent with all your items, prices, and customization options.
2
Add Your Phone Number
Onboarding is as simple as adding or updating your restaurant's phone number. Keep your existing number or get a new one - we handle the rest.
3
Start Taking Orders
That's it! Serviio answers calls, takes orders, and sends them to your kitchen. View analytics and call recordings anytime.
Works with your POS
Direct API integration with the systems your restaurant already uses. No manual order entry, no syncing issues.
Plus MenuSifu and any other POS that exposes an API. Don't see yours? Get in touch.
Less phone duty. More hospitality.
What could your team do
with that time back?
Welcome the next guest. Check on a table. Keep the kitchen moving. Serviio handles phone conversations so your team can focus on the people in front of them.
Monthly planning estimate for an average-sized restaurant
1,090Calls handled by AI per month
16.85 hrsPhone time handled per month
$10,866.70Order value handled per month
Illustrative monthly planning figures; actual results depend on call volume, menu, and setup. Phone time represents AI-handled conversations, not verified staff hours saved.
What are missed calls costing your restaurant?
Use your own call volume and average order value to explore the opportunity.
Simple, Fair Pricing
Try it free for at least three months. No monthly fee. No setup fee. After the trial, a 2% fee applies only to submitted orders. Add it to the customer's check, and your restaurant can use Serviio for free — for life. All calls that don't result in a submitted order — including questions about your menu, hours, or directions — are completely free.
Pay Per Order
2%
per submitted order
- No monthly fees - 2% only on submitted orders after your free trial
- No setup costs - we handle everything
- Unlimited calls - 24/7 availability included
- Multi-line capability - handle multiple calls at once
- 7 languages - English, Spanish, Chinese, Japanese, Hindi, French, Italian
- Call recordings & analytics - full visibility
- Direct POS integration - 39 Miles, Square, Toast, Clover, MenuSifu, Chowbus, Mealkeyway, and more
3-month free trial. No credit card required.
Example: What does 2% look like?
$25
order
$0.50 fee
$50
order
$1.00 fee
$100
order
$2.00 fee
Hear it. See it. Ask anything.
Bring your menu.
We'll show you the rest.
See how Serviio fits the way your restaurant actually works. Walk through the call, the order, and the kitchen handoff with us.
- 01
Hear a real ordering flow
Explore menu questions, modifiers, language needs, and customer confirmation.
- 02
Check your POS fit
Discuss how an order reaches your kitchen and what your setup needs.
- 03
See the whole picture
Review call recordings and analytics, SMS confirmations, staff transfers, and your onboarding steps.
Frequently Asked Questions
Everything restaurant owners ask before getting started.
Does Serviio take the full order, or just answer the phone?
Serviio takes the order through conversation, handles menu options and special requests, and asks the customer to confirm before submitting. With your POS integration configured, the confirmed order goes into your kitchen workflow. Customers can order directly on the call.
Does Serviio work with my POS system?
Yes — we integrate directly with 39 Miles, Square, Toast, Clover, MenuSifu, Chowbus, Mealkeyway, and any POS that exposes an API. Orders flow straight from the phone call to your kitchen display with no manual entry needed.
Will the AI sound robotic to my customers?
No. Serviio uses natural conversational AI that speaks fluently, handles interruptions, and adjusts to local accents. Most customers don't realize they're talking to an AI unless you tell them.
What happens if the AI doesn't understand a customer?
When the AI is uncertain, it asks clarifying questions just like a human would. For complex situations, it can transfer the call to a staff member or take a callback message. We monitor unclear interactions and continuously improve accuracy.
Can I keep my existing restaurant phone number?
Yes. We forward your existing number to Serviio so customers see no change. If you'd rather get a new number, we'll provision one for you. Either way, the setup takes minutes.
Are there contracts or cancellation fees?
No contracts, no cancellation fees. After your free trial, the 2% fee applies only to submitted orders. You can pass it to customers or absorb it, and you can cancel anytime. We'll forward your number back to your old line within 24 hours.
How is customer data handled?
Call recordings and order data are encrypted in transit and at rest. We don't share customer information with third parties. You retain full ownership of your customer data and can export or delete it at any time.
Already planning your setup?
Share your menu, language, and POS needs below so we can prepare for your demo or free 3-month trial. For a quick inquiry, the short form above is all you need.
Free setup and onboarding
Cancel anytime - no contracts
Dedicated support team
Or reach us directly:
Restaurant guides & POS resources
Run a Chinese restaurant with 39 Miles, Square, Toast, Clover, MenuSifu, Chowbus, or Mealkeyway?
Serviio has a focused setup path for Chinese restaurants that need bilingual AI phone ordering connected to their existing POS workflow.
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Serviio now has service-area pages for Chinese restaurant owners searching by state, city, POS system, and phone-order workflow.
POS-specific AI phone order pages
Use these pages when the owner already has a POS and wants phone orders connected to the kitchen workflow.
Restaurant POS and AI phone ordering guides
Use these guides when an owner is comparing POS systems, still has no POS, or wants to understand the phone-order workflow before a demo.