AI phone ordering for Chinese restaurants
Serviio answers phone calls in English and Chinese, takes orders naturally, handles modifiers and menu questions, then sends confirmed orders into your POS or kitchen workflow.
"你好，我想点外卖，一份鱼香肉丝和两份春卷。"
"好的。鱼香肉丝要白饭还是炒饭？春卷需要几份酱？"
Qualified order sent to POS
Connect phone orders to the POS your restaurant already uses
Serviio prioritizes restaurants that already have a POS because those locations can launch faster and avoid manual order entry. For the broader workflow, see the restaurant POS phone order integration guide; owners still comparing systems can start with the Chinese restaurant POS comparison guide.
Using another POS? If it has an API or export workflow, we can evaluate the integration path.
Built around how Chinese restaurants actually receive calls
Customers call during rush hour, ask menu questions, switch languages, and change orders. Serviio handles the call before your team loses the order.
Answer every call
Serviio handles multiple calls at once in English, Chinese, and five other languages, even when your front desk is busy.
Confirm the order
The AI asks clarifying questions about rice, spice level, substitutions, pickup time, and special instructions before submission.
Send to your POS
Confirmed orders flow to your POS or kitchen process so staff can focus on cooking and serving guests.
Restaurants without a POS can still talk to us
Serviio prioritizes POS-ready restaurants for faster launch. If you do not have a POS yet, we can keep your information and ask whether you want to evaluate POS options.
This keeps the main sales process focused while still capturing demand from restaurants that are modernizing their ordering stack.
Best-fit lead profile
- ✓Chinese restaurant in the United States
- ✓Gets meaningful phone order volume
- ✓Uses 39 Miles, Square, Toast, Clover, MenuSifu, Chowbus, Mealkeyway, or another POS
- ✓Wants fewer missed calls and less manual order entry
Find out if Serviio can connect to your POS
Tell us which system your restaurant uses. We will confirm the fastest integration path and follow up within 24 hours.